SHOPPING APPOINTMENTS FAQS

Appointments are not required but are strongly encouraged, especially for pointe shoe fittings. 

Why are you using appointments?

With the store capacity limits and other changes required to support additional cleaning and physical distancing to prevent the spread of Covid-19, we needed to find a better system for everyone. August and September are our busiest months and we couldn’t safely do it like we have always done it. By limiting our shopping spaces and having dancers book appointments, we can space things out better, plan our staffing to support the busiest times, minimize your wait times, and keep everyone safe and healthy. We really appreciate the changes everyone is making and thank you in advance for understanding.

Do I need an appointment to shop?

No. It would be great if you can book in advance, but it isn’t mandatory. You can still shop without an appointment, but as we have reduced store capacity, you may need to wait in line while other dancers that have appointments are served. If you have shopped in September before, you know how busy it can be, so this helps everyone out and means you won’t have to wait as long. We have a priority line-up for dancers with appointments, so it’s the best way to get in and out quickly.

Can I shop with a friend?

Yes. We have limited the capacity in the store and while we are asking dancers to just bring their essentials (including people), we aren’t policing your party size. Just select the number of people in your shopping party when you book so we can account for the added shopper in our store counts.

Can I book for a group?

Yes. However, we have set limits on the number of dancers in the store at any time and reduced capacity for other hours to accommodate fittings, etc. If you are booking for a group, it’s best you call us first to make we can accommodate you and your dancers.

I can’t find an appointment that works with my schedule, can I just show up?

Yes. You can still shop without an appointment, but as we have reduced store capacity, you may need to wait in line while other dancers that have booked appointments are served. If all the time slots are full, just give us a call and we will do our best to sort you out. 

 I am having trouble booking, can you help me?

Just give us a call and we will sort you out. 

 Can I reschedule my appointment?

Yes! You received a text message or email when you booked and it contained a link to manage your booking. If you need to change it, just click that link and reschedule. 

 I can’t access the link to manage my appointment, what should I do?

Just give us a call and we will sort you out. 

 Does my appointment guarantee me a space in the store at that time?

Well, there are no guarantees in life, but we are doing our best! By booking an appointment, we know how many people to expect and as we limit the appointments, we think we will get it right most of the time. You may need to wait when you arrive for your appointment if the store is full when you arrive, but there is a priority line for dancers with appointments. So think of your appointment time as booking a place in line, and you will be next in the store if it’s full when you arrive. 

 I know exactly what I need, should I still book in advance?

Ideally, yes. While you can still shop without an appointment, you may need to wait in line if the store is full when you arrive. Booking an appointment is the best way to get in and our quickly, and we have created an appointment just for that! Book the “in and out” and we will be ready for you when you arrive.

 I purchased online and selected curbside (local) pickup. Do I need an appointment for that?

Ideally, yes. While you can pickup without an appointment, you may need to wait in line if the store is full when you arrive. Booking an appointment is the best way to get in and our quickly, and we have an appointment for that! Book the “in and out” appointment and we will be ready for you when you arrive.

I need more time than I booked, or I just want to keep browsing, can I shop longer?

Of course! We are using the appointments to help keep everyone safe, distant, and organized. We created the 30 minute appointment for longer shopping based on our averages, but we get you may need more time than you originally booked. If you need more time when you are shopping, we will be able to accommodate you. 

I have an appointment, will I need to wait in line?

Maybe, but not for long. If the store is full, there will have two lineups. One for dancers with appointments and they will be the next ones allowed in the store, and one for dancers without appointments that will be served after between dancers with appointments.   

I work with immunocompromised people and need to keep my distance, can you accommodate me?

Yes! We have set aside reduced capacity hours in the morning and on Mondays. Select “Private one-on-one” when you are booking and the available time and you will get to pick from an available time slot with reduced store capacity. If you can’t find a time that works for you, please call us and we will do our best to accommodate you. 

I need to be fit for first or new pointe shoes, how are you managing this?

We have set aside reduced capacity slots to accommodate pointe shoe fittings. While there may be other dancers in the store, the capacity is reduced from the normal operating hours and we can give you the one on one time that you need. Select “En Pointe!” when you are booking and the available time and you will get to pick from an available time slot set aside for pointe shoe fittings. If you can’t find a time that works for you, please call us and we will do our best to accommodate you. 

I am running late! Is there a grace period?

Of course! If you are running a few mins behind, don’t worry. If you are going to be more than ten minutes late but are still coming, you can access the link in the reminder text you received and reschedule for the next available slot. If you are driving and it’s not safe to do that, just get here when you can and we will do our best when you arrive. You may need to wait in line as other dancers are served. Of course, you can always give us a call and we do our best to will sort you out.